Shipping policy

Processing Time
All orders are processed within 2–4 business days. During product drops or high-volume periods, processing times may be slightly extended — we appreciate your patience.

Shipping Times

• U.S. Orders: 3–7 business days

• International Orders: 7–21 business days (may vary by location)

Once your order ships, you’ll receive a confirmation email with a tracking number.

Shipping Rates
Shipping rates are calculated at checkout based on your location and order weight. Free shipping may be offered during special promotions or for qualifying orders.

Lost or Delayed Packages
If your package is delayed, lost, or marked as delivered but you haven’t received it, please contact us at visiothebrand@gmail.com — we’ll work with you to resolve it.

Customs & Duties (International Orders)
Visio is not responsible for any customs fees or import taxes applied by your country. These are the buyer’s responsibility.